Child safe is not working. Apply the Public DNS to the computer / device / your own Router i. Thank you for the help. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. e. in Switched On Families 18-10-2023; Child Safe not working in Security matters 10-10-2023; Child safe issues, Virgin Media customer service is appalling in Security matters 01-10-2023Child Safe into working in Security matters 4 hours ago; Child Safe not working in Security matters a week ago; Child safe not working in Security matters a week ago; Child Safe Not Working in Security matters 2 weeks ago; Web safe not working when enabled in Security matters 2 weeks agoThat’s true Sue. Unless virgin is specifically blocking the IPs of your. Options. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. . Tuning in. Account - Cable. Phone. When I try to access the account through my Virgin Media website it tells - 5287803. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 1. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. It shows that it is ‘on’ but doesn’t block any websites at all. Mobile Your Account. 4. Account - Mobile. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. Virgin Media customers can get unlimited online protection. . I've flagged this with VM before and nothing happened. Virgin Mobile. timn48. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. 0 Kudos. Hey @DavidCalla,. 2) Some sort of malware on devices. However, it seems to have stopped since a few days ago. What to do?Hi, I contacted VM twice. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Bought a new HP laptop, has windows 11. Select “Firewall”. SpeedHave just realised that websafe is not working. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. We would like to show you a description here but the site won’t allow us. 0 Kudos Reply. Child Safe not working. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. ExpressVPN. 168. 1. SpeedMethod 2: Flush DNS Cache. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. If you’ve. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Either the customer can't move the sliders or they can but without effect. icon on the upper-left edge of your screen. We are aware of this issue and have our support team working on getting this resolved ASAP. Child safe is so simple to bypass I'm not sure it is worth worrying about. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Browse Virgin Media Virgin Media Community. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. I’m losing the will to live. Virgin media web email account not working. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Just to set expectations the issues with Child Safe have persisted for over 12 months. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". e. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Child safe not working. I have just had VM broadband installed. Introducing 1. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Security matters. 1 for Families |. ) Makes sure your dns settings on your computer are manually set - 8. 18-04-2022 18:13 - edited 18-04-2022 18:14. 8. Stream from Virgin Media. Login in the the Virgin Media online account and try the to enable websafe. Any help appreciated. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. Yes, you are right, technically Virgin Media could apply any "other" traffic management. 1. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. A VPN could also be used to bypass the Child Safe adult content filters. Great to hear that this is now working, be sure to keep us updated with how you get on. 1. Tried switching off and on, pin hole reset. There’s a network fault in your area. 220. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. The filters can automatically block pages by IP addresses or by examining keywords. I am trying to turn on the web safe settings but it's not working. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. 1. 4. I am more than happy to take a look into this for you. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. I've flagged this with VM before and nothing happened. New to Virgin Media Store Rent now. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 9. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 2. I’m not using private browsing (although previously it would block it on - 5429452. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. org (returns an SSL error), and ProtonVPN. com 9. Can someone from virgin help please. There are no guarantees that my advice will work. 1. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. Not good enough. 123. It was easy to login into my virgin media account and change the settings. Staying safe online with Virgin Media Web Safe. no resolution and i even phoned up yesterday. I keep getting the message seen in the attached picture. ExpressVPN. This is both logging in via web browser and mail app on her. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. I called customer services who want to send a third engineer on Friday. 9. I advise that. Virus Safe - Enabled. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. Account settings. Virgin Media Staff Options. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. . When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I deleted the forward and recreated it, and it started working again. Child Safe - Disabled ( if Enabled expect to bloc access to. My wifi has suddenly stopped working. Options. Have issues using VM Wi-Fi - 3 different laptops with different browsers and phone. r. It has previously said that all emails were "safe and secure". Networking and WiFi. 1. Tested it out today via a simple Google search. I just got a URL from the IT team for the VPN. 0 Kudos Reply. run the Standard test and confirm the. Switched On Families. Networking and WiFi. 6. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Because this blocking is occurring at the network level, it doesn’t rely. I have an issue with my additional Virgin web email account. Also check the dns settings of your vpn while you're there. . Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. It's been on since the start. Hey, Durgs. Options. If you changed the computer's network settings to use any Public DNS does that re-gain access. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Stay safe online. Was told that an engineer would come out, look at the sockets and do the switchover. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. I’ve seen previous posts suggesting going to the 1. Forum; Apps. 'Frustrating' The firm operates several email services including @virginmedia. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. 1 for Families |. Click on Manage Web Safe. Regards, Steven_L. I added it to the 'allowed websites' list, and it's working fine. Nah - maybe for teenagers but not for tweens or younger ones. We created Web Safe for our customers to make browsing safety a no-brainer. 100). co. I have effectively worked around this in a similar way. Excludes broadband faults and broadband network outages. SpeedWeb safe provides ultimate protection when using the internet. Virgin Media. Thank you for your post and welcome to our community. Site was glitchy earlier this afternoon but now seems to be work. Please,. " I cannot fix this. 3. To fix this you’ll need to log in to your router and change a few settings. 220. 9. Virgin Phone Switchover. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Child safe not working. Click the big on/off icon to connect. branson@virginmedia. Reply. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Thank you for the help. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Stream from Virgin Media. Virgin. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. So you can kick back and enjoy yourself, knowing somebody’s got your. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. It’ll automatically detect and remove viruses, malware, ransomware and spyware. com 194. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. com:Y54kpX5g: curl -v smtps://smtp. No bank or credit card details are required for the trial. I can't do this. Security matters. Account - Mobile. It is showing as switched on, but nothing is being blocked. Login in the the Virgin Media online account and try the to enable websafe. 1. on 06-04-2023 07:40. Manage Your Account. Hello, I am having this problem too. Any website unsuitable for children is blocked by default. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 168. A new secure password will be generated for you. It is showing as switched on, but nothing is being blocked. TV on the go. Solved: Hi, I can't seem to turn on Web Safe. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I’m pretty sure I had it turned on in my old house and it was fine. AS Name. Cables all ok. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. 1. Installed Web Safe on Mac. com 9. on 27-08-2023 09:39. - 5375863. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. For Android: Settings >> Connections >> More connection settings >> Private DNS. Browse Virgin Media Virgin Media Community. Do NOT visit the link included in the mails or response Email 1 VIR. My Virgin Media App. 168. Hi my child safe is on but no sites are getting blocked. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. 1. 5. Not able to access websafe_setting page (able to go to update_profile page). Learn more. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Should the issue persist post back here to have issue flagged to the forum team. --. Browse Virgin Media Virgin. Click: Web Safe. Child safe is not working. * Call costs may vary. 9. on 01-10-2022 16:28. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. I have tried several times over the last month with the same results. QuickStart, set up and connections. . Thank you for your post and welcome to our community. Home Phone. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. We would like to show you a description here but the site won’t allow us. on 26-08-2022 16:41. Further exclusions & legal stuff apply. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 2. 9. It looks like my websafe setting is switched to off. Thanks for your patience while we work to fix things as quick as we can. ct Mark as Helpful Answer. uk and @virgin. You could also try a tracert via VM to see if it hangs. See where this Helpful Answer was posted. 9. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 100). Virgin Media accepts no. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Still not working. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. Here you’ll find all the help you need for Virgin Media related problems and issues. 9. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. For £12. 4 weeks ago. please help. I used to enable it for many years. Virus Safe - Enabled. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Security matters. Unlike some posts here, I want Child Safe to work. 4. My Virgin Media App. uk and @virgin. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. I would immediately get an email confirming that changes were made. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. in Security matters 12-10-2023 No there is not; technically not possible. Options. Lee_R. . Please help! 🙂. Unlike some posts here, I want Child Safe to work. This is a known issue and our teams are working on a fix. 1 for Families | Cloudflare. "There's a broadband issue in . Home Phone. Child safe not working. Stay safe online. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. What to do if Virgin Media Web Safe isn't working. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Networking and WiFi. com -u username:password. 1. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. on 23-07-2023 22:16. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. Tried to use the radio buttons on websafe. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. What’s more, it’s compatible with all. QuickStart, set up and connections. 50 per month. 1 or whatever else you like. . No bank or credit card details are required for the trial. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 1. So I’ve gone in. Once logged in, select ‘My apps’ tab’. Reply. Networking and WiFi. Networking and WiFi. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. Try a different DNS to confirm access which should bypass VM web safe. I am sorry to hear you have been unable to make any changes to web safe. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. QuickStart, set up and connections. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). any suggestions pls? works fine on old win 10 laptop and mobile devices, so not a signal issue. Switched On Families. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. 8. Top offers; Discover Virgin Media; Broadband deals;. . 222. Manage Your Account. Stream from Virgin Media. See for more details. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. For a single one, you may be able to get an exemption. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Forum; Apps. Entertain me; Broadband Deals. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. a month ago. After that, it’s just £3 per month (or £30 a year). Post Reply Preview Exit Preview.